FAQs

Have questions? We have answers!

Rentals

  • How it Works:

    1. Complete Inquiry Form on Website
    2. Finalize Your Inquiry
    3. Pay Deposit
    4. Sign Rental Agreement/Wavier
    5. Review Party Details 
    6. Pay Remaing Balance
    7. Event Delivery Date

  • What ages are appropriate for your play areas?

    Soft Play areas are designed for Ages 0-5 only. 


    Adults may enter the play area with no shoes to only support and supervise children, they may not play or sit on any of our equipment. Please note that adult supervision is required at all times during your rental. 


    All other items have their own age limits provided under their item descriptions.

  • How long are rentals for?

    Rentals range between 4-6 hours depending on selected item within our business hours of 8AM - 8PM.

  • Do you set up indoors?

    We are able to set up indoors as long as the space is big enough for our play area. Please note that some rentals can only be set up outdoors, but not in rainy weather.


    A flat level area is best for set ups so that all equitment will be stable.

  • Who assembles and breakdown the play area?

    The Confetti Crew will setup and breakdown all equipment the day of your event. Depending upon rented items, setup and breakdown take roughly 1-2 hours.

  • What are the play area rules?

    View Rental & Liability Wavier for The Confetti Crew play rules

Payment

  • What forms of payment do you accept?

    Credit/Debit Card via Square

  • Do you require a deposit?

    We require a 50% deposit at time of booking. If we do not receive your deposit your event is not booked or confirmed. 


    Deposits are only refunded due to bad weather, no other exceptions are acceptable. If you need to cancel your deposit can be credited to a future event.

  • When is my final balance due?

    Final balance on your invoice is due the day prior your event.

General

  • How do deliveries & pick ups work?

    Delivery and pick up times will be between the hours of 8am to 8pm. 


    Before the day of your event we will have communciated with you to cordinate and confirm a delivery time.

  • Are you insured?

    The Confetti Crew is fully licensed and insured with commercial general liability insurance. We also possess the requirements for most venues and parks. 

  • What happens if rain is in the forecast?

    Any chance of rain in the forecast on the day of your event, we will not be able to setup outdoors. 


    If this unfortunate weather occurs we do offer 3 options for you to choose from: 

    1. Reschedule your rental
    2. Credit to your next rental
    3. Full refund of the deposit

  • How often do you clean your equipment?

    All equipment is cleaned, sanitized, and disinfected thoroughly with CleanSmart before and after each rental. 


    CleanSmart is a professional strength disinfectant that kills 99.9% of germs without harmful chemicals, is EPA registered, fume-free and dissolves to saline solution after use. 


    Please note that rental items will show typical wear and tear, the sun may also cause discoloration. We take care of our items as best as possible but understand that we can not control others and damages.

  • Hours of operation?

    Daily normal hours of operation: 8AM - 8PM 


    We typically respond to all inquiries within less than 12 hours. 


    Our lastest pick up time is 8PM, however you may request a late pick up at an additional $75/hour. 

    We will not pickup past 10 PM. 


    Overnight pickups are only available for our glamping services.

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